Customer Service Rating by LivePerson


Processing your order - Online Store

Upon receipt of your order, we will check the status of the rug(s). If the rug(s) are available, we will then process your credit card for the full payment. If there is a delay in shipping your purchase, we will require a 50% deposit. Upon shipping of the order we will charge the balance to your credit card. Most ordered rugs, if available for shipping should be received within 5-14 days. We will e-mail you with the status of your order.

State Sales Tax for Online Orders:

Maryland residents, your order is subject to a 5% sales tax, which is included in the price posted online. For purchases delivered outside the State of Maryland, Sales Tax is governed by the state that you reside. Alex Cooper Oriental Rugs is not required or responsible to collect and remit sales tax outside of the state of Maryland.

Payment methods

For shipment of items within the USA, Alex Cooper accepts checks and credit cards which include Visa, Master Card, and American Express. Our credit card servicing company expects Alex Cooper Oriental Rugs to verify the address for all credit card sales. For a verification match, the address in which your credit card bill is received should match the shipping address. Alex Cooper Oriental Rugs reserves the right to ship all purchases only within the USA and only to the address that your credit card bill is mailed.