Customer Service Rating by LivePerson

Return Policy

You must notify us to receive a return authorization via email at rugs@alexcooper.com or telephone 1.800.272.3145 x101 or x104 to notify us that you will be returning your purchase.

When returning a rug:

  • Use original wrapping material.
  • Re-tape package with UPS tape.
  • Do Not put tape on rug or fold rug.
  • Contact us if you need wrapping material to return your purchase. Note: $9 will be deducted from the refund.    
  • Insure package for full amount paid.
  • Return Shipping Costs and Liability is buyer's responsibility.
  • If you need help or have any questions please contact us.

Return all Rugs to:

ALEX COOPER RUGS
ATTN: Zach
908 York Road
Towson, MD 21204
410-828-4838

Alex Cooper's will accept the return of rugs purchased through our online site, as long as it is returned within 15 days of receipt.

Exceptions

All sales are final and we will not accept the return under any circumstances for Custom Ordered Rugs, Roll Runners, Wall Hanger Kits, Discontinued Items, Sale Rugs (unless otherwise stated on the collection & design page) & Rug Pads. Custom Ordered Rugs for example include Nourison Custom Rugs, Roll Runners and special ordered Tamarian Tibetan rugs. A Tamarian special order includes rugs that the size or colors are custom ordered to your specifications. Alex Cooper does not consider a rug a custom order if it is not in stock or backordered which causes a delay in shipping your purchase. Wall Hanger Kits from Zoroufy and all Rug Pad orders are not returnable or refundable. If an area rug has been discontinued, we will notify you via telephone or email that it is not returnable or refundable because of this.

Is there a restocking fee?

Alex Cooper Oriental Rugs will refund the total purchase price of the returned rug for sizes less than or equal to a 9 ft. x 12 ft. or 108 square feet, as long as we receive it back in its exact condition as sent to you and within 15 days after your receipt date. For area rugs larger a 9 ft. x 12 ft. or 108 square feet there is a 10% restocking charge as long as we receive it back in its exact condition as sent to you and within 15 days after your receipt date. NOTE: RETURN SHIPPING COST is BUYERS' RESPONSIBILITY. Your date of receipt of the merchandise is readily available to us from UPS and FedEx.

Alex Cooper's reserves the right not to accept the rug(s) back or refund the purchase price after 15 days of your receipt of them. If there are stains, dirt, or tears, Alex Cooper's reserves the right not to accept the merchandise or offer a refund, by e-mail rugs@alexcooper.com, or by phone 1-800-272-3145 (ask for Jamey). All returned rugs should have original tags attached!

Refusing a Shipment

If you reject a shipment that you placed with Alex Cooper, you will still be responsible for the return shipping costs and a 10% restocking fee. This amount will be deducted from the refund.